In the 10 or so days since its grand entrance, ChatGPT has been everywhere: trash Twitter feeds, cluttering promotional emails, igniting ethical debates in schools and newsrooms, infiltrating dinner table discussions—it’s inevitable and obvious that it has made its way into important business decisions in companies.
OpenAI initially launched ChatGPT at the end of November, but the artificial intelligence chatbot had a stable release in early February. Job advice platform Resumebuilder.com surveyed 1,000 business leaders about their use of ChatGPT earlier this month and found that not only have nearly half of US companies implemented a chatbot, nearly half of those companies say ChatGPT has taken over of workers.
“There is a lot of excitement about using ChatGPT,” Resumebuilder.com’s Chief Career Advisor Stacie Haller said in a statement. “As this new technology advances in the workplace, workers should definitely consider how it affects their current job responsibilities. The results of this survey show that employers are looking to -streamline some work responsibilities using ChatGPT.
Business leaders surveyed by ResumeBuilders.com said their companies already use ChatGPT for a variety of reasons, including 66% for writing code, 58% for copywriting and content creation , 57% for customer support, and 52% for meeting summaries and other documents.
In the hiring process, 77% of companies using ChatGPT say they use it to help write job descriptions, 66% to draft interview requirements, and 65% to respond in applications.
“Overall, most business leaders are impressed with ChatGPT’s work,” ResumeBuilder.com wrote in a news release. “Fifty-five percent said the quality of work done by ChatGPT was ‘very good,’ while 34% said it was ‘very good.'”
ChatGPT has its issues
As gung ho as business leaders seem about ChatGPT’s potential, it is not without its criticisms, including concerns about fraud and plagiarism, racism and sexism bias, accuracy, and general questions. how it is trained to learn. The Atlantic Ian Bogost Warned it should be treated as a toy not a tool, and New York Times Tech columnist Kevin Roose said that Microsoft’s new AI version of its Bing search engine powered by ChatGPT’s OpenAI made him feel “deeply unsettled” and “still afraid” after a two hour chat where it sounds breathless and a bit dark.
OpenAI CEO Sam Altman warned before that ChatGPT should not be trusted for “anything of importance,” and in a recent series of tweets expressed concerns about the dangers posed by AI technology—and the changes that follow-say he was worried about what people would think of the future.
“Just as technology has evolved and replaced the workforce over the past few decades, ChatGPT may affect the way we work. As with all new technologies, companies’ use of ChatGPT will continue to evolve, and we’re just getting started,” Haller told ResumeBuilder.com in a statement.
“The economic model of using ChatGPT is also evolving,” he continued. “It will be interesting to see how this works out in terms of savings as well as reorganizing some of the jobs within the companies.”
Almost all companies surveyed by ResumeBuilder.com said they saved money using ChatGPT, with 48% saying they saved more than $50,000 and 11% saying they saved more than $100,000.
Wherever the end lies for the companies’ use of ChatGPT and other AI tools, it’s certainly not in sight. Of the companies ResumeBuilder.com identified as chatbot-using businesses, 93% said they planned to expand their use of ChatGPT, and 90% of executives said the ChatGPT experience was beneficial for job seekers—if it hasn’t already replaced their jobs.
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